Laura Oxenfeld is a User Experience Researcher at Allstate’s Charlotte campus. Currently, her focus is on a Cognitive Agent powered by Artificial Intelligence being built from the ground up. She is also training to become a LUMA instructor to help spread the culture of human-centered design thinking through the organization. Prior to Allstate, Laura has worked in UX in agencies, startups, and a fortune 20 company. Her love for qualitative research ignited while getting a Master’s degree in social science.
Before relocating to Charlotte in 2018, Laura was an active member of the tech community in Philadelphia where she gave talks, taught workshops, participated in hackathons, and served on the board of PhillyCHI.